Advantis appoints Head of Operations
We would like to take this opportunity to welcome Richard Walters who has been appointed as Head of Operations.
Richard has more than 20 year’s operational management experience within the financial services and insurance industries and prior to joining Advantis in August 2016 he has held senior managerial positions at Direct Line, Barclays and Towergate Insurance.
As part of his role, Richard will work closely with contact centre managers and collections agents to ensure the effective day to day running of the contact centre operation.
Commenting on his new appointment, Richard advised:
“I am delighted to have joined Advantis and it comes at a really exciting time for the business which continues to see significant growth. We have recently begun servicing activities in the insurance industry, which is an area that I have a lot of knowledge and experience in and hope to add significant value to our new client relationships”.
Mark Webb, Advantis’ Managing Director commented:
“I am thrilled to welcome Richard on-board. His wealth of experience in operational management in large UK companies will be invaluable to the business as we strive to improve customer experience and performance. Richard will be a big part in helping to enhance the working environment for our employees to make Advantis the employer of choice in our local area”.