Advantis retains contract with Npower
We are delighted to announce that following a competitive tender exercise earlier this year, Advantis have retained our contract with Npower for the provision of debt recovery services for the third consecutive term.
Advantis have worked with Npower for over 8 years and in this time we have developed an excellent relationship with them, collecting in excess of £2 million on their behalf on a range of collect and trace and collect segments for both Electric and Gas portfolios.
Mark Webb, Managing Director at Advantis commented on this achievement stating: “That we have been awarded this contract again is testament to the level of service that we have supplied to Npower over the years. We understand what it takes to recover monies owed to clients in the utilities sector and have spent time developing our processes in order to maximise our potential to collect.”
Richard Ashcroft, DCA and Litigation Manager at Npower added:
“Npower have a long-standing relationship with Advantis and for good reason. Since being added to our panel in 2007, Advantis have demonstrated strong collections performance, supplemented with quality management information whilst maintaining compliance in line with the principles of treating customers fairly, which is key given the ever changing compliance requirements. Advantis have always been easy to work with and are flexible in terms of implementing changes efficiently. We very much look forward to strengthening our relationship with them throughout the duration of the upcoming contract period.”