Client Testimonials

“Advantis were appointed as our sole DCA supplier in 2012 following a competitive tendering exercise. Having conducted litigation activity on many of our outstanding debt collection cases prior, the appointment of a DCA was a new strategy for the Environment Agency, and we required an agency which had a demonstrable track record for performance and which was flexible enough to be able to work with us to determine the best strategies for collection. Advantis have not disappointed. Their collections performance is very strong and they have been extremely helpful throughout the entire process, from set-up through to actual service delivery. We have also sent a number of our own agents to their offices to learn more about what they do and how they do it and these sessions have been both well organised and extremely helpful. We look forward to further developing our working relationship in the future.”
Jai Smith, Exchequer Services Manager, Environment Agency

“We have been using Advantis for several years now and in today’s market place, we are always getting offers to move to different collection agencies but at npower we are keen to build on our relationships and offer a quality service to our customers by using agencies that we trust to protect our brand and reputation. Advantis have recently been successful in moving on to our 1st placement panel due to their success with 2nd and 3rd placements and we look forward to them champion challenging our existing panel in these tough economic times.”
Richard Ashcroft, DCA Manager, Npower

“TalkTalk Telecoms have been using Advantis Credit Limited for two years now, and they were new to our contingent debt panel following TalkTalk’s acquisition of the AOL (UK) business. All other Debt Collection Agencies inherited from both this and other acquisitions have been dropped from our panel, but we have retained Advantis with our incumbent agencies, due to their ongoing strong performance. Advantis’ approach is very flexible, and they have cemented their place within TalkTalk’s portfolio through open, honest communication, backed up with timely and accurate reporting suites. Advantis’ performance is very strong, and TalkTalk will be looking to continue to grow this relationship over the coming years.”
Simon Rawlings, Head of Collections, Talk Talk

“Since appointing Advantis in 2009, we have been very pleased with the service they have provided. They have delivered at every level – collections performance, timely payments, compliance, MI. It is important for us to know that we can rely on our Partners to conduct their activity without any risk to our brand. Advantis provide us with this reassurance.”
Jayne Ireton, DCA & Recoveries Manager, Virgin Media

“The water utilities industry has undergone and continues to go through a period of significant change. It is vitally important for us to work with collection agencies that have a strong understanding of both our business and the environment in which we work. We have worked with Advantis since 2007 and not only has their collections performance been consistently strong, but they have been a trusted and valued partner for us throughout all of our organisational and industry changes during this time. We very much look forward to growing this relationship further in the future.”
Russell Baker, DCA Manager, Southern Water

“We have had a long standing relationship with Advantis and with good reason. Throughout their time on our DCA panel, they have been flexible and accommodating in meeting our requirements and have consistently delivered strong collections performance.”
Laura Whitfield, Outsource Co-ordinator, Severn Trent Water

“Advantis were added to our panel of DCA’s in January 2011 and have not disappointed. Originally brought on board to challenge on our trace & collect panel, their performance and dependability has seen them become an established member of our collections panel. Furthermore, following a review of our debt collection strategies, Bristol & Wessex Water have changed the segmentation of their debt going forward. Advantis are a key partner in delivering this collections strategy, both now and in the future.”
Anne Badger, Credit Manager, Bristol Wessex Water

“United Utilities has worked with Advantis since 2009 and we renewed our DCA contract with them in 2012 for a further 3 years following a competitive tender. There are a number of reasons for this. Firstly, since we engaged them in 2009, they have been consistently top of our performance league tables on all of the debt segments that they work. Secondly, in addition to performance, they have consistently delivered in terms of compliance and SLA’s in respect of reporting, file transfers and remittance of funds. Finally, we have found Advantis to be a true partner to our business, working closely with us to trial new collections strategies and maximise our collections performance. The team are hardworking, approachable and flexible. I would not hesitate to recommend Advantis.”
Iain Pilling, Income & Debt Strategy Manager, United Utilities

“TDX have partnered with Advantis for a number of years. In this time we have worked together to deliver successfully on a variety of Telecoms and Utility sector client portfolios. They have a flexible approach and have worked with us on many occasions in trialling new strategies and innovations to help deliver better results for our clients. They have consistently delivered excellent performance, service and share our focus on compliance. Advantis are a valued partner with whom we look forward to further developing our working relationship in the future.”
Rob Barrett, Director of Debt Recovery, TDX Group